Help Desk / Systems Engineer (San Diego)
Job Definition:
This position serves as a technical point of contact as well as a technical translator for our clients. This position will report directly to the General Manager and other technical staff. Main responsibility is to take care of all computer related issues for our customers. The problems can not only be engaged in the field but also remotely for the customer. The position must have a vast breathe of knowledge on all applications and hardware that our customers use. Adhere to scope of work and budget to achieve overall profitability and efficiency. The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment.
Job Opening: Service Manager (San Diego)
Job Definition:
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment. The service manager is responsible for managing and overseeing all aspects involved with continued success of our service deliverables. Service deliverables are to be performed by service and project teams as well as monitoring resources, in-house and out-sourced respectively. Continued success is defined and determined by a standard of excellence in the areas of profitability, consistency, agreement compliance and technology implementation best practices. To fulfill these standard of excellence areas the service manager must focus on energies and program efforts that cause positive results. The service manager is responsible for delivering status reports on the businesses KPI’s weekly, monthly and annually. The Service Manager reports directly to the General Manager. Technical training for the service and project teams is to be handled and coordinated by the service manager.
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This fall, the Federal Communications Commission (FCC) reached an agreement that mobile providers would have to send alerts to cell phones users who are nearing their monthly limits for voice, text or data services. The decision was made in an effort to prevent overage charges and outrageous cases of “bill shock,” like the story of [...]