Help Desk / Systems Engineer (San Diego)
Posted on | December 20, 2011 | No Comments
Job Definition:
This position serves as a technical point of contact as well as a technical translator for our clients. This position will report directly to the General Manager and other technical staff. Main responsibility is to take care of all computer related issues for our customers. The problems can not only be engaged in the field but also remotely for the customer. The position must have a vast breathe of knowledge on all applications and hardware that our customers use. Adhere to scope of work and budget to achieve overall profitability and efficiency. The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment.
Job Duties:
1. Engineers the support and maintenance of systems.
2. Maintains network services such as Active Directory, DNS, DHCP, SMB, SNMP, electronic mail, IPSEC / PPTP virtual private networks and firewalls applications.
3. Maintains archive and backup systems.
4. Maintains system security policy, to include firewalls, host and client access, file permissions, and user accounts.
5. Follows best practices, operational procedures and design documentation
6. Performs growth analysis and capacity planning.
7. Reviews current systems and makes technical/process recommendations for improving efficiency.
8. Plans and to manages multiple projects.
9. Provides on-call support advice and technical support to various users/clients regarding operational/applications issues.
10. Installs and debugs new and/or upgraded software on server and client platforms.
11. Troubleshoots networks, systems, and applications to identify and correct malfunctions and other operational problems.
12. Stays up to date with relevant state-of-the-art technology, equipment, and/or systems. Evaluates new hardware and software technologies, and presents analysis and purchase recommendations to the administration team and to management.
13. Function collaboratively as part of a fast-paced, customer oriented team and perform effectively as an independent producer under broad management direction.
Job Requirements:
2-3 years of network engineering and systems administration experience in Windows production environment required.
Significant experience with and understanding of LDAP, TCP/IP, NFS, DHCP, SMB, SNMP, etc.
Superior communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relationships among all levels of an organization.
Excellent organizational and time/task management skills are required.
Experience with business collaboration tools such as Outlook, Excel, Visio, MS Project essential.
Microsoft Certification
Experience with Kaseya and or Connectwise PSA a plus
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Location: San Diego
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Compensation: 17-29 an hour
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Principals only. Recruiters, please don’t contact this job poster.
Job Opening: Service Manager (San Diego)
Posted on | December 20, 2011 | No Comments
We’re Hiring! If you live in the San Diego area and are looking for a fast paced, energetic and rewarding work environment and can fulfill the duties and requirements listed below, please use the online application below or e-mail us your resume and cover-letter at resumes@krns-inc.com
Job Opening: Service Manager (San Diego)
Job Definition:
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment. The service manager is responsible for managing and overseeing all aspects involved with continued success of our service deliverables. Service deliverables are to be performed by service and project teams as well as monitoring resources, in-house and out-sourced respectively. Continued success is defined and determined by a standard of excellence in the areas of profitability, consistency, agreement compliance and technology implementation best practices. To fulfill these standard of excellence areas the service manager must focus on energies and program efforts that cause positive results. The service manager is responsible for delivering status reports on the businesses KPI’s weekly, monthly and annually. The Service Manager reports directly to the General Manager. Technical training for the service and project teams is to be handled and coordinated by the service manager.
Job Duties:
1. Document policies and best practices for service deliverables, including but not limited to: SLA for all service tickets, benchmarks for service team utilization, standard technology deployment best practices, training guide and path for technical team members.
2. Audit all open service tickets for out of compliance countermeasures
3. Handle escalation of support and service engineers that meet minimum thresholds
4. Triage resources for best success of deliverables
5. Collaborate and organize technology efficiencies and tools to be utilized throughout the organization
6. Manage budget, resources, age, expediencies of all open service and support requests
7. Manage the service provided to our clients on-site and in-house
8. Manage the internal technical activity of each engineer
9. Manage and monitor profitability of each service instance, to be measured as an average in weekly reporting
10. Monitor and manage profitability and service deliverables for each agreement, to be measured as an average in each monthly report; **average to be derived from individual agreement information (ie. drilldown information)
Job Requirements:
3-4+ years of managerial experience in technology implementations. Must include all aspects of project phases.
5+ years of network engineering and systems administration experience in Windows production environment required.
Significant experience with and understanding of business metrics and how it relates to profitability.
Superior communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relationships among all levels of an organization.
Excellent organizational and time/task management skills are required.
Experience with business collaboration tools such as Outlook, Excel, Visio, MS Project essential.
A Bachelor’s degree in business administration, computer science or equivalent work experience is required
Microsoft Certification
Experience with Zenith, Kaseya and/or Connectwise PSA a plus
Apply Link: https://insperity.ats.hrsmart.com/cgi-bin/a/highlightjob.cgi?jobid=71264
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Location: San Diego
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Compensation: 65k-90k
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Principals only. Recruiters, please don’t contact this job poster.
Traveling this holiday season? Avoid mobile bill shock.
Posted on | December 15, 2011 | No Comments
This fall, the Federal Communications Commission (FCC) reached an agreement that mobile providers would have to send alerts to cell phones users who are nearing their monthly limits for voice, text or data services. The decision was made in an effort to prevent overage charges and outrageous cases of “bill shock,” like the story of one man receiving a $140,000 mobile bill.
However, most carriers have up to two years before the alerts must be implemented. If you are traveling this holiday season, we have some tips to prevent unwanted mobile charges before they occur. These helpful hints are especially useful for international travelers who have to deal with roaming along with tracking data usage. Read more
What Digital Footprints Do You Leave Behind?
Posted on | November 29, 2011 | No Comments
Over the course of your day, you create an electronic trail of your decisions, activities, and locations through computer and mobile phone usage. This “digital footprint” of your online encounters adds up to a revealing public record.
Controlling what information you leave behind can be complicated. Start with your mobile smartphone. A phone with wifi, Bluetooth, GPS and 3G that is on all the time collects information about your current location and activities. Without privacy settings, this information can be used without your consent.
Visit and customize your location settings – it is usually best to turn off automatic usage of GPS and manually turn it on when you need to use it. Do you want your camera to tag each photo with the location and time? Some of your apps, such as Facebook, may have their own privacy and location settings that you can manage in their own settings.
On computers, try secure browsing with “https://” websites. Doing so means the connection is encrypted, so anyone with access to your network can’t see your browsing history or search requests.
For more information about digital footprints and your online privacy, visit the security section of CNET news.
Tangled Up In Cable?
Posted on | September 22, 2011 | No Comments
Cable installers and IT managers are all too familiar with the frustrations of a messy and complicated cable rack. If you’re tired of trying to stuff unnecessary, expensive patch cables into a routing duct, you may be interested in NEAT-PATCH. It’s a unique cable management system for any cabling network or rack-mounted interconnect system.
NEAT-PATCH’s NP2 cable management bay enables network installers and IT professionals to store excess cable length in an orderly compartment that discreetly installs between patch panels. The organization stems from the relocation of rear cable management to the back of the patch panel, providing the necessary real estate to properly store patch cable inside the rack. NEAT-PATCH solutions use single coil circuits while still ensuring bend radius compliance for optimal bandwidth.
Below are real users’ before and after photos that show what a difference this solution can make. For more information, call us today at 858-292-5766 or visit the manufacturer website at neatpatch.com.
Global Authentication Service Fights Counterfeit Drugs
Posted on | August 8, 2011 | No Comments
HP has launched its Global Authentication Service to protect consumers against dangerous or ineffective drugs. The service is a cloud-based track-and-trace solution developed from technology used to fight the global problem of counterfeit and stolen drugs. The HP Global Authentication Service allows pharmaceutical companies to monitor the movement of products through their global supply chains with a much higher degree of accuracy. This helps protect consumers against dangerous or ineffective drugs and enables pharmaceutical companies to protect their revenue and intellectual property from the growing black market.
Does this expanded reach of service have the potential to offer peace of mind to consumers in one of world’s largest markets? The collaboration of HP with mPedigree Network kick-started a “life-saving” service in Ghana and Nigeria over a year ago that helps buyers check the authenticity of a particular drug. All you need to do is send a text of the unique code, assigned to every product, and you will either receive a conformation text of “OK” if the drug is legitimate or “No, please recheck code” if counterfeit.
For more information, visit the HP website newsroom.
Keyboard Shortcuts In Microsoft Excel 2003, Excel 2007 & Excel 2010
Posted on | July 13, 2011 | No Comments
Microsoft Excel is an amazingly powerful program that can take years to fully understand and master. One big part of mastering Excel is knowing the keyboard shortcuts. Here’s a list of some of the most common commands that will work in: Microsoft Excel 2003, Microsoft Excel 2007, & the recently released Microsoft Excel 2010.
As always, if you need installation/support of any of your business’ IT needs, K&R Network Solutions has your answer with information technology management plans designed to fit your business and your budget!
Read more
Avoid Sending the Wrong Message
Posted on | June 30, 2011 | No Comments
Ever sent an email that sounded great in your head, but ended up offending or upsetting its recipient?
If you have, you probably already know how much even one bad email can affect your relationship with a customer or [even worse] a prospective customer! About three weeks ago, I stumbled on a free product that does a pretty decent job of making sure you’re sending the right message with your emails. The product is an Outlook add-on called Tone-Check. It’s currently in Beta and free to try, I would highly recommend it to anyone out there who has sent unintentionally sent the wrong message before and wants to make sure it doesn’t happen again!
K&R Network Solutions Pledges $25,000 To Team In Training
Posted on | July 30, 2010 | No Comments
Click Here to Donate Now!
We are training to participate in an endurance event as members of The Leukemia & Lymphoma Society’s (LLS) Team In Training. All of us on Team In Training are raising funds to help stop leukemia, lymphoma, Hodgkin lymphoma and myeloma from taking more lives. We are completing this event in honor of all individuals who are battling blood cancers. These people are the real heroes on our team, and we need your support to cross the ultimate finish line – a cure!
Please make a donation to support my team’s participation in Team In Training and help advance LLS’s mission.
39.3 miles for 39+ lives
Every 10 minutes, blood cancer claims a life. In other words, while I run at a pace of 10 minutes per a mile, 39+ individuals will have lost their lives to blood cancer as I complete the Goofy Challenge- causing one more person to lose a loved one. Whether a young child or an adult, one more person is affected by cancer – and blood cancers accounted for 9.5% of all 2009 cancer deaths.
Every 4 minutes, another person is diagnosed with a blood cancer. These new cases account for 9.5 percent of the 1,479,350 new cancer cases diagnosed in the United States during 2009.
Team in Training is sponsored by the Leukemia & Lymphoma Society, which is dedicated to supporting research for blood cancers while supporting the newly diagnosed. One of the main areas that they are responsible for is the development of drugs for the patients. My honored teammate Andrea is alive today thanks to one of these drugs. Others, such as an old teammates son, had his life lengthened by about 3 years before he passed away.
Once again, I’m asking for your generosity in donating to the Leukemia & Lymphoma Society as I train with TNT. Below are just a few examples of how the money that you donate will make a difference:
-$50 will register 1 person to be a bone marrow donor.
-$100 will pay for the cost of 4 patient’s chemotherapy drug prescription co-payments.
-$300 will train 25 peer volunteers who can provide emotional support to newly diagnosed patients.
-$500 will provide patient aid to a person with Leukemia, Lymphoma, Myeloma or Hodgkin’s disease for a year.
-$1000 allows patients to meet with health care specialists to design and discuss their disease, treatment plan and prepare them with the info they will need during the treatment process.
Thank you for your support & GO TEAM!!
Tags: charity > KRNS > LLS > Team > Team in Training > Training
K&R Network Solutions to Attend Souther California Facilities Expo
Posted on | May 6, 2010 | No Comments
This year’s Southern California Facilities Expo will be held at the Anaheim Convention Center May 12th-13th. Click Here for more info!
Tags: Convention > Green Building > IT > KRNS > Southern California > Technology