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K&R Network Solutions Blog

Improving the way you do business since 2001.

Happy Veteran’s Day!

Posted on | November 11, 2014 | Comments Off

Did you know that it was way back in November of 1919 that President Wilson originally came up with Veterans Day as a way to honor the heroism of those who died in the country’s service?  President Wilson declared it “Armistice Day” and it was to change over the years into what is now called Veterans Day, a federal holiday on the 11th of November of each year celebrating all the men and women who have served in the military.  It is one of our nation’s most important national holidays, as it celebrates and honors America’s veterans for their personal commitment to our country and their sacrifice for all of us.

 

Here at K&R Network Solutions, we are immensely grateful to all those who have served, including the veterans who are part of the K&R family.  Happy Veterans Day!

Workstation Maintenance – November Windows Patch Updates

Posted on | November 11, 2014 | Comments Off

The following information applies to K&R Network Solutions clients for whom we manage workstation security patches.

*** Please disregard this notification if you are on a custom patch schedule. ***

Windows Update Advisement –

*** PLEASE SAVE ALL WORK AND LOG OFF WORKSTATIONS ***

Patch Tuesday is upon us again and K&R Network Solutions recently has approved important and critical updates from Microsoft. Per usual, workstations will be scheduled to initiate updates during the maintenance hours between (11:00PM-3:00AM PST). Please send a friendly reminder to all end-users to close out all applications and have their workstations remain powered on for these updates to process successfully on any given day of the following week. We will deploy updates every night until they are completed. If the machines are online and the update completes, those machines will not be subjected to additional updates until further notice.

Our goal is to capture every machine that is powered on during the allotted time for the required maintenance. This process is an automated procedure and only runs if the machine is pending new updates.

We truly appreciate your cooperation through this process and we strive to ensure you are protected with the latest critical updates. If you have any questions or concerns, please contact us.

Server Maintenance – October Patch Update Schedule

Posted on | October 20, 2014 | Comments Off

The following information applies to K&R Network Solutions clients for whom we manage server security patches.

Microsoft has released new critical and important security updates. K&R Network Solutions has recently approved Windows Updates that are considered critical and important to maintain the stability and ensure optimal security of your network. These updates are additions to your respective Operating Systems and Software that can help prevent or fix problems, improve how your server works, or enhance the computing overall experience.

The updates will be rolled out during October 20-22, 2014, until servers are fully patched successfully. All servers with new missing updates will be subjected to update operations followed by reboots during the maintenance window, which is 11:00PM-3:00AM Pacific Time. In the event a server hangs or disables a critical service (i.e., email, business applications, etc.), we will be more prepared to address the issue and identify updates as being the culprit.

After this month’s updates have been initialized, we will continue to monitor the release of new updates by Microsoft and go through the process of testing and denying any potential patch that may have a negative impact on services.  This approval and notification process will occur on a monthly bases to accommodate the monthly release of Microsoft’s patch Tuesday schedule and to screen for any bad patches. Please feel free to contact us should you have any questions.

KRNS Charitable Contribution to “Beer for Boobs” Susan G. Koman 3-Day Walk

Posted on | October 10, 2014 | Comments Off

“Beer for Boobs” Susan G. Koman 3-Day WalkK&R Network solutions is pleased to lend its support to the “Beer for Boobs” team for the Susan G. Koman 3-Day Walk.

Join us as we take an amazing journey in the fight to end breast cancer! The Susan G. Komen 3-Day® is a 60-mile walk over the course of three days. Net proceeds help support research, scientific programs and community-based breast health and education programs for women and men facing breast cancer.

Special thanks to Denise Dwyer for bringing this important cause to our attention, and to her daughter Leah and her team at White Labs here in San Diego. The 3-Day is about making a commitment in honor of someone you love who is battling breast cancer – or in memory of someone lost. It’s about creating new memories that will last a lifetime, with old and new friends alike. And it’s about progress toward the ultimate end – a world without breast cancer. On the 3-Day, you become part of something bigger than yourself. You will touch the lives of those you may never know, but who will be forever grateful.

If you would like to get involved with this cause, please click here >>

Supporting Our Veterans – Mission: H3 Program

Posted on | October 9, 2014 | Comments Off

K&R Network Solutions is pleased to show its support for Embrace’s Mission: H3 program. Embrace is a nonprofit organization in San Diego connecting college students with local businesses to serve members of civilian and military veteran communities. The H3 program – Healing Our Heroes’ Homes – is dedicated to rehabilitating properties and homes through the generous support of volunteers and businesses.

Special thanks to K&R’s own Project Coordinator, Marsha Ozborn, who is a veteran. Her husband, U.S. Marine SSGT Patrick Ozborn, was the 8th disabled member of the military to receive a home restoration through Embrace’s Misison: H3 program. Please view the video below and visit their website to learn more and get involved.

Thanks to sponsorships from the Home Depot Foundation, San Diego Gas & Electric, the Mike Whitmarsh Foundation and donations from West America Corporation, Pavestone, Canales Demolition, Greenfield Fencing and a host of volunteers from Team Depot, over $35,000 worth of labor and materials were invested into SSGT Ozborn’s Lakeside home.

The restoration included: Retractable overhead shelving and pull out lower shelving in the kitchen, kitchen sink remodel for wheelchair access, Bathroom vanity replacement for wheelchair access, new front door, concrete wheelchair ramps (front and side doors), brand wood fencing with automated gate, brick pavers in front and side yards for wheel chair access, gazebo construction and new patio furniture, expanded concrete driveway, brick flower bed in back yard.

Systems Engineer (level 2 or higher for our dental clients)

Posted on | September 18, 2014 | No Comments

This position serves as a technical point of contact as well as a technical translator for our clients. This position will report directly to the Director of Dental and other technical staff. Main responsibility is to take care of all computer related issues for our dental customers. The problems can not only be engaged in the field but also remotely for the customer. The position must have a vast breadth of knowledge on all applications and hardware that our customers use. Adhere to scope of work and budget to achieve overall profitability and efficiency. The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment.

Job Duties:

1. Engineers the support and maintenance of systems.
2. Maintains network services such as Active Directory, DNS, DHCP, SMB, SNMP, electronic mail, IPSEC / PPTP virtual private networks and firewalls applications.
3. Maintains archive and backup systems.
4. Maintains system security policy, to include firewalls, host and client access, file permissions, and user accounts.
5. Follows best practices, operational procedures and design documentation
6. Performs growth analysis and capacity planning.
7. Reviews current systems and makes technical/process recommendations for improving efficiency.
8. Plans and to manages multiple projects.
9. Provides on-call support advice and technical support to various users/clients regarding operational/applications issues.
10. Installs and debugs new and/or upgraded software on server and client platforms.
11. Troubleshoots networks, systems, and applications to identify and correct malfunctions and other operational problems.
12. Stays up to date with relevant state-of-the-art technology, equipment, and/or systems. Evaluates new hardware and software technologies, and presents analysis and purchase recommendations to the administration team and to management.
13. Function collaboratively as part of a fast-paced, customer oriented team and perform effectively as an independent producer under broad management direction.
14. Maintains and Supports environments running Microsoft Hyper-V and vmWare ESX / ESXi
15. Configures and manages Layer 2 and 3 Switches

Job Requirements:
4-5 years of network engineering and systems administration experience in Windows production environment required.

Significant experience with and understanding of LDAP, TCP/IP, NFS, DHCP, SMB, SNMP, etc.

Superior communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relationships among all levels of an organization.

Excellent organizational and time/task management skills are required.

Experience with business collaboration tools such as Outlook, Excel, Visio, MS Project essential.

Microsoft Certification

Experience with Kaseya and or Connectwise PSA a plus

compensation: $20-30 an hour

apply at: resumes@krns-inc.com

Account Manager

Posted on | September 17, 2014 | No Comments

The Account Manager is responsible leading and developing client communications efforts and protocols. The administration of revenue generating programs such as warranty renewals and soft sales opportunity farming are also encompassed by this position.
This position will report directly to the Client Relations Manager and work closely with the Operations Staff and Help Desk Technicians. An Account Manager will work directly with clients telephonically, via email and in person.
Success in this position requires excellent communication, organization and interpersonal skills. Measurement of success in this position can be calculated in a variety of ways including customer satisfaction, revenue generation and client retention. The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment.

Job Duties:
1. Maintains client touch program for all Clients assigned to by team tab
2. Aid in administration of warranty program
3. Act as liaison between sales, purchasing department, and clients
4. Work with technical Account Managers to ensure all client needs are met
5. Goes onsite to meet with important clients on a periodic basis
6. Follow up with clients by phone both proactively and concerning upcoming projects/quotes
7. Triage client issues and complaints to ensure client’s expectations are met
8. Assists in the development of reports, tools and processes that improve client relations efforts, the K&R warranty program and Account Management initiatives
9. Proactively farms existing clients through passive sales techniques and touches. Identifies sales opportunities for new hardware versus warranty renewal using K&R tools
10. Prepares client reviews and onsite reports for partners and sales team
11. Maintains client groups in CW
12. Update SharePoint when necessary with client specific and departmental documents

13. Work with Dispatch, Technical team and Purchasing Manager to guide configuration collection
14. Help to facilitate existing and new vendor partnerships that benefit team
15. Facilitate client onboarding and review documentation

Job Requirements:
3-5 years of relevant business experience
A bachelor’s degree from reputable academic institution

Superior communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relationships among all levels of an organization

Strong organization skills and presentation skills

Extensive experience with Microsoft Office

Experience with ConnectWise PSA a plus.

Intermediate competency required in the following topics:

• Server Operating Systems
• Virtualization
• Networking principles
• Online communication & collaboration
• Email options and technology

compensation: 40-50k

apply at: resumes@krns-inc.com

Enjoy Your Labor Day

Posted on | September 1, 2014 | Comments Off

Happy Labor day from from K&R Network Solutions! We are closed today, Monday, September 1st, in observance of Labor Day. For any clients needing assistance during the holiday, please call the main phone number 858-292-5766 and follow the prompts for emergency assistance.

laborday

Labor Day Weekend, 2014

Posted on | August 25, 2014 | Comments Off

K&R Network Solutions will be closed on Monday, September 1, 2014 in observance of Labor Day. For any clients needing assistance during the holiday, please call the main phone number 858-292-5766 and follow the prompts for emergency assistance.

We often think of Labor Day as the official “close” of summer, and usually a day outside and away from the office. Since we have plenty of sunny days left this season in San Diego, we’d like to consider the meaning of Labor Day on this occasion:

laborday

Labor Day in USA is always held on the first Monday of September. It is a celebration of the American labor movement and is dedicated to the social and economic achievements of workers. It constitutes a yearly national tribute to the contributions workers have made to the strength, prosperity, and well-being of their country.

The first Labor Day holiday was celebrated on Tuesday, September 5, 1882, in New York City, in accordance with the plans of the Central Labor Union. The Central Labor Union held its second Labor Day holiday just a year later, on September 5, 1883.

In U.S. sports, Labor Day marks the beginning of the NFL and college football seasons. NCAA teams usually play their first games the weekend of Labor Day, with the NFL traditionally playing their first game the Thursday following Labor Day. Learn more >>

K&R Network Solutions to Sponsor 6th Annual PEERS Gala

Posted on | August 4, 2014 | Comments Off

K&R Networks Solutions is pleased to announce that we will be a 2014 sponsor of the PEERS Network’s 6th Annual Summer White Tie Gala. This special event benefits the Challenged Athletes Foundation. For more information about the event and to register, click here.

The 6th Annual PEERS Network Summer White Tie Gala will take place on Saturday, August 30, 2014 at Steve and Lisa Altman’s stunning La Jolla Farms Estate, perched over La Jolla Shores. This exclusive evening will feature cutting edge cuisine, live entertainment, a silent and live auction, networking with celebrities and challenged athletes and inspirational stories of perseverance. Join us for an unforgettable evening, while raising awareness and funds for the Challenged Athletes Foundation.

Together we will celebrate CAF’s 20th anniversary and help individuals with physical disabilities live life to the fullest through sport. Funds raised at this year’s event will be used to fund adaptive sports equipment, running prosthetics, coaching, mentoring and competition expenses for challenged athletes of all ages and abilities. These are items typically not covered by insurance and make a significant impact on someone’s life by enabling them to have independence through sports and physical fitness.

About PEERS Network
The PEERS (Philanthropy, Entrepreneurship, Environment, Relationships, Social) Network is a professional not-for-profit group founded by San Diego entrepreneurs whose aim is to give back to the community by helping enhance and improve philanthropic pursuits while providing a network to encourage entrepreneurism. For more information, please visit: www.peersnetwork.org

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